Myr345 Privacy Policy — Malaysian User Data Protection

1Introduction

Welcome to the myr345 Privacy Policy page. We understand that entrusting your personal information to any online platform requires a high level of confidence. That is why we are committed to being fully transparent about how we manage your data.

Myr345 is an online entertainment and betting platform operating for the Malaysian market. We respect the privacy of every member and are committed to ensuring that the information you share with us is handled with full responsibility, security, and transparency.

This Privacy Policy explains what information we collect, the purposes for collection, how we store and protect it, and the rights you hold regarding your personal data. This document applies to all users of the myr345 platform, including website visitors, registered members, and those using our mobile app.

By registering an account or using myr345 services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform. We encourage you to read this document carefully and contact our support team if you have any questions.

2Information We Collect

Myr345 only collects information that is strictly necessary to provide a secure, seamless service and to meet legal requirements. Below are the categories of information we collect and the reasons they are needed.

We do not collect sensitive information such as health data, political affiliations, or religious beliefs. All data collection is done directly from you during registration, platform use, or interactions with our support team.

• Information you provide directly when registering or updating your account profile.
• Data automatically generated when you use our platform, including activity logs and session data.
• Information received from third-party payment providers such as FPX, DuitNow, and Touch 'n Go solely to verify transactions.
• Identity verification data submitted during the KYC process, stored in a fully encrypted environment.

3How We Use Your Data

Betting

• Creating and managing member accounts, including identity verification and bank account verification for withdrawal purposes.
• Processing deposits and withdrawals securely and complying with anti-money laundering (AML) requirements in accordance with Malaysian law.
• Providing effective customer support and resolving any disputes or complaints submitted by members.
• Sending important notifications related to your account such as transaction confirmations, security alerts, and policy updates.
• Improving the platform user experience through anonymised usage data analysis and navigation behaviour studies.
• Detecting and preventing fraud, system abuse, and activities that violate myr345's terms and conditions.
• Complying with legal and regulatory obligations applicable to the operation of our platform.
• Sending promotional information and exclusive offers — only if you have given consent to receive marketing communications.

4Information Sharing

Myr345 does not sell, rent, or share your personal information with third parties for commercial purposes. However, there are limited situations where data sharing is necessary to ensure the platform operates properly and remains legally compliant.

• Payment Providers: Required financial information is shared with licensed payment processors such as FPX, DuitNow, and Touch 'n Go solely to process your transactions.
• Technical Service Providers: Partners providing server infrastructure, cloud services, and analytics are bound by strict confidentiality agreements and may not use your data for any other purpose.
• Legal Authority: myr345 will disclose information when required by a court order, legal warrant, or official directive from a legitimate Malaysian authority.
• Fraud Investigators: In cases of serious fraud, relevant data may be shared with financial crime prevention agencies for investigation purposes.

5Data Security

The security of your personal information is an absolute priority for myr345. We continuously invest in the latest security infrastructure to ensure your data remains protected against both external and internal threats.

The myr345 platform uses 256-bit SSL/TLS encryption for all data communications between your browser or app and our servers. Data stored in our databases is also encrypted using the industry-recognised AES-256 standard. Passwords are never stored in plain text — they are hashed using the bcrypt algorithm with a unique salt for each account.

• Round-the-clock security monitoring, 24 hours a day, 7 days a week, by myr345's in-house cybersecurity team.
• An intrusion detection system (IDS) that automatically blocks suspicious IP addresses.
• Penetration testing is conducted quarterly by an appointed independent security firm.
• Two-factor authentication (2FA) is available for all accounts and is strongly recommended to be activated.
• Inactive login sessions will be automatically terminated after 30 minutes.
• All staff devices with access to member data are protected by enterprise-grade security software.

6Cookies & Tracking Technologies

Myr345 uses cookies and similar tracking technologies to ensure the platform functions properly, personalise the user experience, and understand usage patterns on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality, such as the ability to log in or maintain your game session. Analytics and performance cookies can be disabled without affecting your core experience.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by myr345. We fully respect these rights and provide clear, accessible channels for you to exercise them.

8Data Retention & Deletion

Myr345 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by law. Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.

• Active account data: Retained for the duration of the active account plus 5 years after account closure, in line with Malaysian financial legal requirements.
• Financial transaction data: Retained for 7 years after the transaction as required by anti-money laundering legislation.
• Customer support communication logs: Retained for 2 years to facilitate reference in the event of any subsequent disputes.
• Cookie and session data: Automatically deleted after the set retention period — most session cookies are deleted when you close your browser.
• KYC documents: Retained for the duration of the active account and 5 years after closure, then securely deleted using methods that meet security standards.

When data is due for deletion, we use secure erasure methods that ensure the data cannot be recovered. For physical storage media, we follow data destruction procedures that comply with industry standards.

9Third-Party Links & Services

The myr345 platform may contain links or integrations with third-party services for certain functions such as payment processing and analytics. It is important to understand that the myr345 Privacy Policy applies to our platform only.

• Myr345 is not responsible for the privacy practices of any third-party services or websites you may visit through integrations within our platform.
• Payment providers such as FPX and DuitNow have their own privacy policies governing how they handle your transaction data.
• We encourage you to read the privacy policy of every third-party service you access through or alongside the myr345 platform.
• All third parties we work with are selected based on their privacy and security compliance track record — we do not partner with entities that have a serious history of data breaches.

10Changes to the Privacy Policy

Myr345 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legislation, industry practices, or the operation of our platform. Any changes made will be posted on this page with the most recent update date.

For material changes — that is, changes that significantly affect how we handle your data — we will send a notification to all active members via their registered email at least 7 days before the changes take effect. This gives you sufficient time to review the changes and make a fully informed decision.

• The date of the latest update is always displayed at the top of this page.
• Continued use of the myr345 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
• Previous versions of the Privacy Policy are available upon request from our support team for reference purposes.